Shipping Info & Delivery Times
SHIPPING DESTINATIONS:
Our extensive shipping network allows us to deliver to a wide range of countries across the globe.
| Region | Order Value | Shipping Type | Shipping Fee | Estimated Delivery |
|---|---|---|---|---|
| Australia | Orders AUD $300 & over Below AUD $299 |
Express | FREE AUD $25 |
1–4 Business Days |
| USA | Orders AUD $500 & over Below AUD $499 |
Standard | FREE AUD $60 |
3–7 Business Days |
| New Zealand | Orders AUD $450 & over Below AUD $449 |
Standard | FREE AUD $35 |
3–7 Business Days |
| UK & Canada | Orders AUD $550 & over Below AUD $550 |
Standard | FREE AUD $60 |
3–7 Business Days |
| International | Orders AUD $550 & over Below AUD $549 |
Standard | FREE AUD $60 |
3–7 Business Days |
All Other International Customers. To inquire about a product, email or use our contact us page with the item, size, color, and full address for shipping.
Rush Fee Options (Made-to-Order Items)
| Production Time | Rush Fee | Estimated Delivery |
|---|---|---|
| Standard Delivery | Included | 12–14 Weeks |
| 8–10 Weeks | +AUD $30.00 | 8–10 Weeks |
| 6 Weeks | +AUD $50.00 | 6 Weeks |
| 4 Weeks | +AUD $100.00 | 4 Weeks |
*Rush fee applies only to made-to-order items. Delivery times are estimates and may vary based on production and shipping schedules. Full details: Made-to-Order
SHIPPING DISCLOSURES:
*Provided Delivery times are estimates based on delivery to Metro Areas Only - Applies to all countries.
*Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.
*All Parcels include online tracking as compulsory - Applies to all countries.
*Signature on Delivery is required for insured parcels only. If you provide authority for your parcel to be left without signature at the time of delivery, all purchased shipping insurance security on the order will be void by the carrier. This is within their fine print.
*For our Australian customers, your postcode must fall within the Aus Post Express Network for all below 'express/priority' delivery-times to apply to you.
*Priority shipping service will only apply if you are based within a metro/express-connected location (ie. not rural). If at the time of shipment you are found not to be eligible for the Priority shipping service, your shipping method will automatically revert to our Express shipping service & these shipping times will then apply to your order.
Please note, orders are only processed during business hours; Monday to Friday, 10am - 3pm AEST. Excluding public holidays that apply to QLD, Australia.
TRANSIT INSURANCE:
Although we ship our orders via reliable shipping carriers; unforeseen events and accidents may occur that are outside of the control of HDD The Label. As such, we are now offering shipping/transit insurance which you can add to your order at the cart page for a fee. Although it is not compulsory to include with your order, if you do experience issues with delivery to your address or want that extra peace of mind, this extra service is highly recommended for you.
If you choose not to add on transit insurance to your order, HDD will not be liable for any damages/losses that may be caused to your package during transit, whilst in the possession of our shipping partners. As such, by placing an order on our online store, you understand that if transit/shipping insurance is not purchased with your order, liability of the package rests on the customer.
Additionally, if you provide authority for your parcel to be left without signature at the time of delivery, all purchased shipping insurance security on the order will be void.
DUTIES & TAXES INFORMATION FOR OUR INTERNATIONAL CUSTOMERS:
International orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are not included in your order total and are the buyer’s responsibility. The courier or customs office will contact you for payment once the package arrives in your country.
- The buyer must pay the applicable duties/taxes to release the package.
- Unpaid or declined customs fees will result in the package being returned or disposed of by customs.
- In cases where the package is returned due to non-payment of customs fees, refunds will not be issued for the order or shipping costs.
- We do not accept returns or refunds for orders held, delayed, or refused by customs.
- By placing an international order, you agree to these terms.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Important: If you reject your parcel due to Duties & Taxes, you will still be charged shipping costs and might have to pay all Duties & Taxes due to government regulations.
See Online Store Policy for more information.
ADDITIONAL SHIPPING INFORMATION:
If a customer makes an error when providing a shipping address during the checkout process, HDD The Label reserves the right to charge a shipping fee as quoted at time of re-shipment.
All shipping delivery times advised are provided by our shipping carriers. HDD The Label will not be held liable for any delivery delays made by our shipping carriers and their associates.
HDD The Label is not held liable for unforeseen delays made by Customs Officials/ Shipping Carrier/ natural disasters in the course of shipment.
High volume/Qty orders are subject to additional shipping fees at the discretion & request of HDD The Label. This also includes orders where a re-ship occurs due to a new order being placed with the use of an issued store credit where the paid shipping fees are not reasonably sufficient to cover actual re-shipment costs.
If your order consists of a Pre-Order/Made-to-Order Item with an item that is in stock, they will be shipped together once the Pre-Order item has completed production and is ready for shipment. If you wish for the item which is in stock to be shipped sooner, please be in touch with our customer care team.
It is your duty to monitor the tracking status of your parcel. Failure to claim/collect your parcel within a reasonable time-frame (set by the postal system of your country) may result in your parcel being returned to us. In the event your parcel is returned to us, a re-shipping fee will then apply to return the item to you.
HDD The Label reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.