Customers are able to cancel an order prior to it being shipped, for a full store credit that is valid for 12 months of use.

If you prefer to cancel for a refund, a restocking fee and administrative fee will apply. These costs cover restocking inventory and payment processing fees issued by your financial provider, regardless of which payment method you have chosen upon checkout.

The following fees will apply;

In-stock items - 15% of the amount paid.

Pre-order items - 15% of the amount paid.

Made-to-order items 
- If your gown has not commenced in production, 15% of the amount paid
- If your gown has commenced in production, it can not be refunded.

If you have purchased an order using a store credit, we will re-issue the amount in a store credit only.

Cancellation requests can sometimes be missed due to a high influx of enquiries, and as such may be dispatched before we get to your cancellation request. We encourage our customers to be mindful when placing your order knowing this can be a risk. 

In the event an unforeseen refund has taken place, after an order has been shipped, any shipping costs incurred by HDD The Label will not be reimbursed. Free shipping offers will no longer be contractually valid as the offer of free shipping is only valid when an order is kept and not refunded.

All cancellations must be approved by the management team prior to processing a refund.