Made To Order Policy

What is Made-To -Order Item?

Our made-to-order items are gowns that are produced only once an order is made. The purpose of our made-to-order selection is to minimize carbon emissions and therefore we are more sustainable. We cater to a range of sizes and offer size 2 to size 30 in this collection.

All made-to-order items require production time to be produced, this time-frame will differ depending on fabrics and design. Production time-frames and an estimated ship date will be advertised on the product page at the time of purchase, this date changes depending on the day you choose to purchase. 

Please ensure to read this made-to-order policy and the product page (of the garment you are intending on purchasing) carefully before committing to your purchase and placing an order. When purchasing a made-to-order item, you will need to acknowledge the estimated ship date and tick and agree to the date, before you are able to add the item to your cart. 

 

Is there a chance that you may hold a made-to -order garment in stock?

Made-to-order means that the garments are not in stock and only commence production once you have placed an order. However, in some circumstances, some standard sizes may be held in stock due to returns and restocks on best selling dresses. If you are on a time constraint, feel free to contact our customer care agent to confirm available products in stock.

 

Can I cancel my Made-To-Order item?

Please ensure to read this made-to-order policy & the product page (of the garment you are intending on purchasing) carefully before committing to your purchase and placing an order.

Once an order has been placed & production commenced, all orders cannot be canceled or refunded under any circumstance, including: unexpected delays, change of mind, sizing changes or sudden cancellations.

Please see the full Cancellation Policy for further information. 

 

Can I return a Made To Order garment?

 Please note, we do not accept custom gowns/Made-to-Order gowns for return. 

 

Additional Information

Colour & Fabric: As the garment is being made from scratch at different points in time, Made-to-order garments may differ in colour or pattern placement to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the colour of the fabric sourced is as close as possible to the original colour shown, we will not be held liable for any minor variations in colour. 

Slight Adjustments: Construction of made-to-order garments can change without formal notice. Slight adjustments may include but not limited to stitching, dress internals ie. padding/boning/lining, straps & zippers. 

- There may be a delay during busy periods from March - June and from September - NOV. We are unable to estimate the delay period however it may take up to three months for production. With made-to-order items being in high demand during those months, we suggest ordering in advance and allowing four months for your dress to be produced and delivered for major events. 

 

- In addition to this policy, you may be required to acknowledge and accept a contract outlining further detailed information regarding production of your customized made-to-order garment.