Pre-Order Policy

A Pre-Order item is a product that is not currently in-stock and an order must be placed to secure your size before the item physically arrives into stock. The benefit of purchasing a  Pre-Order item is that you will secure your size without risking the item becoming sold out shortly after we make this available online.

Each Pre-Order item has an estimated shipment date, this will be advertised within the item description page. You must read, tick and agree to the Pre-Order Terms and Conditions prior to adding the item into your cart for purchase. If you are using our HDD The Label App on a mobile or tablet device - the Terms and Conditions will not appear, but you must take note of the advertised estimated shipment date. 

Pre-Order dates are not guaranteed and delays may occur.  This may be due to fabric sourcing and shipments held by import customs, therefore we recommend ensuring your event is at least two weeks AFTER the advertised estimated shipment date. HDD is not held liable for any unforeseen delays that may occur.

Once the Pre-Order item/s have arrived to our facility, your order will be processed and shipped as per the estimated shipment date. If your order also contains in-stock items, the full order will be shipped once the Pre-Order item comes into stock. 

If you wish to cancel a Pre-Order item, we can exchange it for another item which is in-stock or arriving sooner, if your event is approaching. The exchange must be of equal or greater value to the original item. 

In an event you wish to cancel the order, a store credit (valid for 12 months) will be issued. Alternatively, a refund may be issued minus 15% for restocking and administration fees. Please refer to our Cancellation Policy for more information.  

Important Disclosure: Re-cuts may differ in colour to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the colour of the fabric sourced is as close as possible to the original colour shown, we will not be held liable for any minor variations.